In case you haven’t seen the posts on Instagram or listened to our GEAR:30 podcast with Cody Townsend (around minute 58:00), a number of skiers and snowboarders have identified a flaw in the PIEPS DSP Sport Avalanche Transceiver and the DSP Pro Avalanche Transceiver.
These two particular transceivers have a push-button lock mechanism on the face of the transceiver that can accidentally be switched from “send” to “search,” potentially without the user knowing that their transceiver is no longer sending out a signal.
Ian McIntosh posted an explanation and demonstration of this on his Instagram. We’ve embedded it here, and it is definitely worth a watch.
Again, and to be clear: this issue is limited to the PIEPS DSP Sport and DSP Pro transceivers, due to those two transceiver’s button design.
The issue does not affect PIEPS’s other transceiver models and it does not affect Black Diamond’s transceivers (which use PIEPS technology).
PIEPS recently put out a statement on their Instagram (embedded below), stating that “If you have any concerns about your DSP Pro/Sport, please contact us. We will offer you an upgrade to the latest generation of our avalanche transceivers.”
People in the U.S. or Canada should email dsp@pieps.com, while those outside of the U.S. and Canada should email support@pieps.com.
So I have two DSP Pros that have the screen going black problem and was getting ready to request an RMA and saw the switch issue.
Not sure what the outcome will be but looking at the units a temporary solution might be if someone came up with a 3D printed plastic clip that could snap on and fill the gaps on each side of the slide switch while in send. The backside has some deep recesses in it to hold the clip in place and if in the holster would be held in place. Just a thought for those of us that can’t afford to replace and need something to use until Pieps gets it figured out.
Late to the show blister. I would like you to be more pro active, not reactive.
In addition to finalizing and shipping out our print buyer’s guide, getting the digital version of the guide prepared and posted on 10.21, putting on a live Speaker Series event (during a pandemic) on 10.20, and launching the new Blister Summit, we recorded a GEAR:30 podcast conversation about this topic on 10.21, published it on 10.23, waited a bit to see if Pieps would come out with a different statement or stance, then posted the above message on 10.29.
I’m glad you guys elaborated on Cody’s comments, they seemed a little vague in the podcast. BobK is obviously not who this PSA was directed toward if he was informed enough to consider this “late”.
Way to be a dick BobK!
FYI this is the email you will get back from dsp@pieps.com:
Thank you for your email. As a company of skiers, snowboarders, spilt boarders, ice climbers, and alpinists, we share your passion for the backcountry. Your safety is our top priority, and we are committed to addressing any concerns you may have regarding your DSP Pro or DSP Sport transceiver.
We handle every Pieps Beacon inquiry on an individual basis. For Pieps North America, please file a warranty claim here so we can process your claim as quickly as possible. For Pieps Europe support, and all international requests outside of North America, please email support@pieps.com.
For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.
-Pieps Customer Service Team
North America Pieps warranty link: https://warranty.bdel.com/CreateCase/StepOne
Pieps Europe (international customers) warranty email address: support@pieps.com
This is the class action lawsuit that was mentioned (I am not associated with this): https://rhelaw.com/class-action/pieps-black-diamond-avalanche-beacon-class-action/
So PIEPS is looking to do the right thing and then vultures lawyers swoop in to try and bleed them out. God they are scum. I do have one of those models and I’m going to give PIEPS every option to make it right. I am sure they will.
The right thing to do is activate a full recall for a faulty avalanche beacon that does not perform.
I had a Pieps sport that started having some black spots on the screen, it was still workable but I asked for a replacement and soon had a BD recon in my holster. BD has always been very responsive & helpful with any issues I’ve had with gear picked up from them, and I would be very surprised if they weren’t with these beacons as well.
Pieps were helpful. They upgraded my beacon to a PRO BT. Just had to provide proof of purchase and send it to Austria.
Hey,
Did they charge you for the upgrade or just switch them over for you?
Heres the response I got from Pieps on November 3rd:
thanks for your message.
We have received several inquiries related to the security of the switch mechanism of the DSP Sport and DSP pro avalanche beacons. We have been in close contact and dialog with athletes and professionals on this issue since Nick McNutts accident in BC, Canada. In response to these requests we have performed significant additional testing on these beacons in used and new condition. The findings are simple and significant at the same time. The lock mechanism of the DSP Sport and DSP Pro is not in any way compromised due to design or production issues. Yet we all saw the Instagram posts over the last few days and the explanation is as simple. Avalanche beacons are products built for the extremes, still they need a certain amount of maintenance as all your outdoor gear does. The evidence suggesting the slider to be faulty by design was corroborated with a heavily damaged beacon. PIEPS encourages all users to inspect their beacons at least before and after the season for mechanical damage due to use or accidents. We urge you not to go out with a broken beacon as, like all beacons it can not guarantee its reliability and performance when broken. Nevertheless PIEPS, in close cooperation with the Black Diamond quality lab has done extensive research and testing on this particular beacons which we are happy to share.
Switch Performance Testing
Testing has shown no change in switch resistance for used DSP beacons with heavy use.
DSP beacons that have had their switch overridden (intentionally forced between modes without depressing the lock button), show a reduction in switch resistance which is further reduced after multiple cycles. The reduction in switch resistance due to override is variable, but not as severe as lock/switch mechanisms with visibly damaged lock buttons.
Different lock mechanisms
Comparative evaluations were also made between the DSP lock/switch mechanism and lock mechanisms currently on the market. The purpose of this evaluation was to compare the likelihood of interference with various switching mechanisms by determining the number of independent actions required to switch the designs evaluated on/off and between modes. While all mechanisms evaluated have strengths and weaknesses, and met the EN 300 718-1 standard, the DSP lock/switch mechanism as found to be comparable in terms of security to other lock designs on the market.
Conclusions
Perform beacon partner checks regularly when in avalanche terrain, ensure that your beacon is locked in the send mode, and carried in accordance with manufacturer’s recommendation.
All beacons can be overridden and/or manually damaged. Never intentionally force a beacon power or mode switch between positions and retire your beacon immediately if it has been damaged.
Inspect your beacon regularly for signs of wear or damage (see below).
Contact the manufacturer if you have any questions regarding proper use or inspection results
If you have any concerns, I can offer you a free of charge device service.
Please use for that your device service form (https://my.pieps.com/de#deviceservice)
Note in the comment field: “Free Device Service”
When your device works well we will send it back to you if we find any issue we will let you know the further steps.
If you have any further questions please do not hesitate to contact me.
Mit freundlichen Grüßen
With kind regards
Doris Resch
Product Service
_________________________
Pieps GmbH
Parkring 4, A-8403 Lebring
T +43 3182 52556 – 30 I F +43 3182 52556 – 19
resch.doris@pieps.com
I have been unhappy with Pieps response that I file a warranty claim for a defective product. I encourage people to look at WildSnow’s review of this issue. https://www.wildsnow.com/28500/test-pieps-black-diamond-dsp-sport-beacon-avalanche/
They suggest duct tape to hold the beacon in send mode. Yeah… Really!! That’s a wonderful endorsement of a product design, isn’t it?
Lou Dawson also posted a 3D printer design for a clip to do the same job (see comments to the linked thread)
I have bought many BD products in the past- skis, tele-bindings, clothing. I’m done until they step up on this one. And I think their athletes should speak up too. And the ski magazines. This is BS.
I’ve skied the backcountry since the mid 70s in Colorado, have taught skiing, was National Ski Patrol, etc… this is unconscionable behavior IMHO.
Boycott BD!
In 2017 I bought two of the DSP sport beacons, one for me and one for my son. My son’s has a full crack on the lock button which is now totally non-functional. His unit has had about 10 days of use. Mine has way more use and no sign of a crack yet. I would upload a photo of the issue but can’t figure out how. The lock button has a living hinge design, the plastic flexes and provides the spring force to push a tab up into a detent on the slider which locks it in place. If the living hinge cracks, the spring force is reduced, reducing the efficacy of the lock. As the crack propagates, the button ultimately fails to lock the slider – this is the case with my son’s unit. The fracture on my son’s unit initiated on the outer surface and propagated inward, the crack is aligned with the direction of flexure during button actuation. If the crack had been initiated by forcing the slider without depressing the button, it would most likely show up on the side of the living hinge as it was forced to flex sideways, not on the outer top surface.
I’m a mechanical engineer working in the medical device industry and this type of failure would absolutely drive a product recall – at least in my business.
I appreciate that BD has done testing to see where the issue is coming from, but if the issue is an intermittent molding defect then how many units have they tested, when were they built, etc. The statement made below seems pretty categorical and my sample size of one seems to contradict their conclusions. My son’s life could have been lost due to this issue, so I’m pretty pissed, needless to say.
I have filed claims on both units but doubt that mine will be replaced. There is no way I will continue using my beacon having seen what can happen. Like others here I will definitely carry a grudge unless something different is done by BD.
“DSP beacons that have had their switch overridden (intentionally forced between modes without depressing the lock button), show a reduction in switch resistance which is further reduced after multiple cycles”
“The lock mechanism of the DSP Sport and DSP Pro is not in any way compromised due to design or production issues”.
Ted,
I am a writer for Maclean’s magazine in Canada, and I’m writing about the McNutt accident and the beacon issue. Could you please email me at jason.markusoff@stjoseph.com, as I would like to speak with you about this.
Thanks,
Jason
I have had the same email reply from Peips. They are not offering an upgrade, just a free inspection and service. My unit is new and with low usage and no sign of cracks and wear. Puts the user in a tough situation now.
I have a simple fix for a problem with PIEPS DSP. What do you say to that?
It worked for me.
Reading Thru the posts above led me to contact BD via their Warranty email link …received an immediate claim number … awaiting a reply as to what their actions will be … They did verbally offer an upgrade if as a user I felt that i didnt Feel Safe with my using my DSP Sport, For a fee of $100 USD they offered the Upgrade .. which remains to be seen in writing !!!
Personally, as a Canadian and with current exchange rates this won’t be acceptable … It’s not Our fault that these units have a compromised Safety Lock … JMHO
FWIW, yesterday I received a PIEPS PRO BT as a replacement for my PIEPS DSP Sport — at no charge to me.
Here’s the email exchange:
Nov 6, 2020, 9:30 AM
Hello,
I own one of your Pieps DSP Sport avalanche beacons. I bought it as a backup and loaner, and so far it has been unused. However, I’m concerned about the product’s safety after reading several recent social media posts suggesting that the beacon might switch off or switch modes accidentally.
I’ve watched your video about how to tell if the switch is bad, and I don’t think mine is. But, unfortunately, my confidence in your product is low, and I do not plan to use it as a result.
I read on one of the online forums that you are offering some kind of upgrade program and would like more info.
Please reply with details about the upgrade program and where I should send my old unit, since I will not use it due to its poor reputation.
Thanks much,
Chuck Gxxx
Colorado Springs, CO
—–
Nov 10, 2020, 10:04 AM
Hello Chuck,
Thank you for your email. As a company of skiers, snowboarders, spilt boarders, ice climbers, and alpinists, we share your passion for the backcountry. Your safety is our top priority, and we are committed to addressing any concerns you may have regarding your DSP Pro or DSP Sport transceiver.
We handle every Pieps Beacon inquiry on an individual basis. For Pieps North America, please file a warranty claim here so we can process your claim as quickly as possible. For Pieps Europe support, and all international requests outside of North America, please email support@pieps.com.
For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.
-Pieps Customer Service Team
North America Pieps warranty link: https://warranty.bdel.com/CreateCase/StepOne
(Please allow 5-7 days for a response—we are extremely busy)
—–
So, on Nov 10, I contacted Black Diamond through the web link they provided and included the same verbiage as my original email, along with proof of purchase and received this email reply, also on Nov 10:
Hi Chuck,
Thanks for submitting your service claim.
We understand that being without your gear can be rough and we take problems with your equipment and apparel seriously. Due to the recent outbreak of Coronavirus (COVID-19) in the US, Black Diamond is doing its part to help limit the spread of this illness by restricting many employees to work-from-home duties. Because of this you may experience some delays in your warranty claim. We appreciate your understanding in this matter.
Regards,
Black Diamond Equipment
Case Number xxxxxxxx
PLEASE DO NOT REPLY TO THIS AUTO-GENERATED MESSAGE. Once a Service Center Specialist contacts you, they will be able to field questions about your case.
Customer Info
—————————
Name: Chuck Gxxx
Address1:
Address2:
Country Code: US
State/Province: CO
City:
Postal Code:
Email Address:
Phone:
Product Info
—————————
Name: Pieps DSP Sport
Size:
Color:
Purchase Date
Issue Description: Hello, I own one of your Pieps DSP Sport avalanche beacons. I bought it as a backup and loaner, and so far it has been unused. However, I’m concerned about the product’s reliability after reading several recent social media posts suggesting that the beacon might switch off or switch modes accidentally. I’ve watched your video about how to tell if the switch is bad, and I don’t think mine is. But, unfortunately, my confidence in your product’s safety is low, and I will not use it as a result. I read on one of the online forums that you are offering some kind of upgrade program and would like more info. Please reply with details about the upgrade program and where I should send my old unit, since I will not use it due to its poor reputation and potential safety issues. Thanks much, Chuck Gxxx Colorado Springs, CO
—–
Then, on Nov 19 I got this email, which included a prepaid shipping label for the return of my beacon to Black Diamond:
Hi Charles,
Thank you for your inquiry regarding the warranty on your Pieps beacon. We have undertaken an extensive investigation of all Pieps beacon models, which includes subjecting them to our own analysis, testing by an independent third-party, and evaluating them against the beacon market at large. Through this testing, we have concluded that Pieps beacons perform above industry standards, unless the beacon is compromised. Our rigorous testing is a reflection of our commitment to your safety and to ensuring that our customers feel confident in the field.
For users of the DSP Sport and DSP Pro beacons, we will undertake a thorough inspection of your beacon and, regardless of what we conclude, we will send you a free replacement from our current beacon family. Attached to this email is a pre-paid shipping label for you to send in your beacon for inspection and upgrade. Please clearly label the outside of the return package with RA xxxxx. Once we receive your beacon, we will contact you regarding a replacement. Canadian customers will receive an additional form for customs titled “Pieps Beacon Return Invoice” which they will need to fill out the highlighted fields and attach to the exterior of their returning package. This form is for customs, and our package will not be delivered without it.
If you have multiple beacons in your claim, your RA number will cover all beacons and the prepaid shipping label sent to you will cover the cost of all beacons being sent.
Due to the high volume of requests we are fulfilling, please expect 1-2 weeks for your new beacon to ship.
Please do not send the beacon harness in with your DSP beacon. Feel free to keep this harness or dispose of it. All of the new Pieps beacons include a new harness.
For more than 45 years, Pieps has been the worldwide technology leader in avalanche transceivers. Our mission is to bring you state-of-the-art equipment and peace of mind. Thank you for taking us with you on your backcountry adventures and for your continued support.
Sincerely,
Pieps Customer Service Team
—–
And then, on Fri, Dec 18, my replacement beacon was delivered to my house.
I received the same free inspection/service reply as Rafael and Andy on Dec. 7th, a day after writing support@pieps.com (I’m in Sweden) to ask for a refund. Wrote back to ask about the upgrade plan.
Update : replacement hardcase now being offered to resolve the risk/concern.
Voluntary Product Correction Program
PIEPS announces a Voluntary Product Correction program to enhance the product safety of its DSP avalanche transceivers.
https://www.pieps.com/dsp/